Scaling IAM Governance in Modern Banking

Royal Bank of Canada's Rola Turk on Governing AI Agents and Machine Identities Anna Delaney (annamadeline) • March 11, 2026

Cloud adoption, open banking and remote work have redefined identity governance across financial institutions. Identity has replaced the network perimeter as the core security control, said Rola Turk, senior director, identity life cycle management and intelligence at Royal Bank of Canada.

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Banks now manage employees, customers, partners and vendors within the same governance framework. This growth increases the number of applications and identities organizations must track. Automation, clear policies and standardized governance models help institutions manage scale while maintaining oversight.

"We need to make sure we have proper ownership, accountability - that culture, that awareness from a risk perspective as well," Turk said. "And how do we manage through all of that? That's all incredibly important in order for us to ...