Salesforce launches Agentforce 3 with AI agent observability and MCP support

Salesforce rolled out sweeping enhancements to its AI agent platform Monday, addressing the biggest hurdles enterprises face when deploying digital workers at scale: knowing what those agents are actually doing and ensuring they can work securely across corporate systems.

The company’s Agentforce 3 release introduces a comprehensive “Command Center” that gives executives real-time visibility into AI agent performance, plus native support for emerging interoperability standards that allow agents to connect with hundreds of external business tools without custom coding.

The timing reflects surging enterprise demand for AI agents. According to Salesforce data, AI agent usage has jumped 233% in six months, with over 8,000 customers signing up to deploy the technology. Early adopters are seeing measurable returns: Engine reduced customer case handling time by 15%, while 1-800Accountant achieved 70% autonomous resolution of administrative chat requests during peak tax season.

“We have hundreds of live implementations, if not thousands ...