Power up your customer communications: paperless, personalized, planet friendly

Tough market dynamics, economic uncertainty, and supply chain disruptions have set a volatile course for banks, insurance, and utilities companies over the last few years. The pressure is on:

• Last year, the retail banking industry sent 69 million households paper statements, averaging about $9 per customer¹
• 37% of global households experienced challenges paying their energy bills in the last 12 months²
• 81% of consumers are interested in the energy transition, yet only 46% are willing or able to pay more to support clean energy initiative²

At the same time, customers are demanding more—expecting the same seamless, personalized, and proactive service they receive from digital-first leaders in other industries. The opportunity? Win customer loyalty while lowering costs and improving efficiency.

There’s certainly room to grow customer satisfaction: a recent study found nearly 32% of utility websites and apps do not meet fundamental usability standards, and 28 ...