OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy

Editor’s note: Carl will lead an editorial roundtable on this topic at VB Transform next week. Register today.

OpenAI has released a new open-source demo that gives developers a hands-on look at how to build intelligent, workflow-aware AI agents using the Agents SDK.

As first noticed by AI influencer and engineer Tibor Blaho (of the third-party ChatGPT browser extension AIPRM), OpenAI’s new Customer Service Agent was published earlier today on the AI code sharing community Hugging Face under a permissive MIT License, meaning any third-party developer or user can take the code, modify it, and deploy it for free for their own commercial or experimental purporses.

This agent example demonstrates how to route airline-related requests between specialized agents — like Seat Booking, Flight Status, Cancellation, and FAQ — while enforcing safety and relevance guardrails.

The release is designed to help teams go beyond theoretical use and start operationalizing agents with ...