New and enhanced AWS Support plans add AI capabilities to expert guidance

Today, we’re announcing a fundamental shift in how AWS Support helps customers move from reactive problem-solving to proactive issue prevention. This evolution introduces new Support plans that combine AI-powered capabilities with Amazon Web Services (AWS) expertise. The new and enhanced plans help you identify and address potential issues before they impact your business operations, helping you to operate and optimize your cloud workloads more effectively.

The portfolio includes three plans designed to match different operational needs. Each plan offers distinct capabilities, with higher tiers including all the capabilities of lower tiers plus additional features and enhanced service levels. Let’s have a look at them.

New and enhanced AWS Support paid plans
Business Support+ transforms the developer, startup, and small business experience by providing intelligent assistance powered by AI. You can choose to engage directly with AWS experts or start with AI-powered contextual recommendations that seamlessly transition to AWS ...