Marks and Spencer click and collect is back at last - services return following cyber incident

• M&S has finally restored its in-store click and collect service
• The cyber incident was disclosed in April 2025
• Online orders for delivery were restored in June

Marks and Spencer (M&S) has finally restarted click and collect orders for clothing, home and beauty products after a nearly four-month suspension following an apparent major cyberattack.

Although the company had resumed online orders for delivery on June 10 after it disclosed details of a cyber incident on April 22 (and stopped deliveries and collections from April 25), M&S took a further 15 weeks to switch back on its click and collect services.

The cyber incident was previously expected to cost the company around £300 million in lost operating profit for this fiscal year, but M&S hopes to halve the impact via insurance and cost controls.

M&S click and collect back online

However, although the restoration of click and collect signals a ...