Living with the LLMs - how Intuit ignores the 'SaaSpocalypse' in favor of partnering with OpenAI and Anthropic

Co-opetition is one of the oldest tech sector cliches and in the AI age that’s not changed as established enterprise software vendors find new bedfellows in the shape of AI newcomers like Anthropic and OpenAI.

Given that the Finance role is one of those frequently cited as vulnerable to being automated by AI, Intuit is clearly on the front line of those firms that find themselves caught in the fall-out from the so-called ‘SaaSpocalypse’.

But CEO Sasan Goodarzi is not about to take that lying down it seems, pushing back against the assumption that AI vendors and Large Language Model (LLM) tech can displace what Intuit brings to the market:

The category that we operate in is a regulated environment. And in that compliance and security and accuracy is everything for customers. In fact, customers demand human expertise because what they are very focused on is in their high-stakes ...