'It's been 20 years, it's surprising to me how little has changed': Sonos CEO and former Pandora exec Tom Conrad reveals what he thinks is 'holding us back' from more music streaming innovation

I spoke to Sonos CEO Tom Conrad recently, to discuss the launch of the company's new Sonos Play and Sonos Era 100 SL speakers, and how the company's big changes under his leadership influenced their development.

Naturally, we also discussed what really went wrong with the Sonos app disaster and how he's directing the team the fix it, and I also asked Conrad whether the launch of Dolby Atmos FlexConnect is a danger or an opportunity for Sonos.

But given the fact that Conrad's history includes 10 years at Pandora in the early days of music streaming — he was Chief Technology Officer when he left in 2024 — and that Sonos is so deeply connected to the music-streaming services, I wanted to ask what he thought about these services today, both in terms of working with them now on the Sonos app, and personally ...