How Switchboard, MD automates real-time call transcription in clinical contact centers with Amazon Nova Sonic

In high-volume healthcare contact centers, every patient conversation carries both clinical and operational significance, making accurate real-time transcription necessary for automated workflows. Accurate, instant transcription enables intelligent automation without sacrificing clarity or care, so that teams can automate electronic medical record (EMR) record matching, streamline workflows, and eliminate manual data entry. By removing routine process steps, staff can stay fully focused on patient conversations, improving both the experience and the outcome. As healthcare systems seek to balance efficiency with empathy, real-time transcription has become a capability for delivering responsive, high-quality care at scale.

Switchboard, MD is a physician-led AI and data science company with a mission to prioritize the human connection in medicine. Its service improves patient engagement and outcomes, while reducing inefficiency and burnout. By designing and deploying clinically relevant solutions, Switchboard, MD helps providers and operators collaborate more effectively to deliver great experiences for both patients and staff ...