How E.ON saves £10 million annually with AI diagnostics for smart meters powered by Amazon Textract

E.ON—headquartered in Essen, Germany—is one of Europe’s largest energy companies, with over 72,000 employees serving more than 50 million customers across 15 countries. As a leading provider of energy networks and customer solutions, E.ON focuses on accelerating the energy transition across Europe. A key part of this mission involves the Smart Energy Solutions division, which manages over 5 million smart meters in the UK alone. These devices help millions of customers track their energy consumption in near real time, receive accurate bills without manual readings, reduce their carbon footprints through more efficient energy management, and access flexible tariffs aligned with their usage.

Historically, diagnosing errors on smart meters required an on-site visit—an approach that was both time-consuming and logistically challenging. To address this challenge, E.ON partnered with AWS to develop a remote diagnostic solution powered by Amazon Textract, a machine learning (ML ...