How AI, Automation and Real-Time Tools Are Redefining Claims

Liberty General's Sachin Joshi on Blending Technology and Empathy for Faster Claims Sandhya Michu • July 23, 2025

Claims are the most operationally intensive part of the insurance value chain. With advancements in artificial intelligence, automation, optical character recognition, live video assessments and real-time data integration, claims are evolving from reactive transactions into proactive, intelligent experiences.

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At Liberty General Insurance, this shift is evident. The company has reengineered its claims ecosystem across motor, health and retail insurance by embedding next-gen technologies that cut down turnaround times, eliminate manual dependencies and offer greater transparency to policyholders. From fully automated adjudication of low-ticket health claims to AI-powered motor claims processing and digital-first customer communication, Liberty is creating a future where claims ...