Gartner survey of Fortune 500 corps shows very few are planning to replace human support staff

ai-pocalypse You'll be able to talk to a human when you need help for many years to come. A new Gartner study shows that fears about AI replacing humans with bots in call centers are unfounded, at least among Fortune 500 companies.

None of the biggest corporations reported that they were planning to replace everyone with bots by 2028 and the analysts noticed that several companies are rehiring staff after going all-in on AI too early. Only 11 percent of companies said that they planned to reduce headcount as a result of AI, while 54 percent said that they would maintain staffing and use AI to boost engagement.

"Let's say you have the most advanced AI agent in the world, and you have all of the infrastructure stuff set up to be able to deploy the technology. Customers are still going to have issues that need to be ...