Future of retail - industry leaders discuss innovation and AI amid economic challenges

Becoming a profitable online retailer was described by Walmart as a decade-long journey. That journey shows no signs of getting any easier as the sector will be directly impacted by tariffs, trade wars, and the potential for these to trigger supply chain issues and a recession. Despite this, retail digital leaders need to deliver constant innovation.

Without innovation in technology, business operations, and the proposition to the customer, retailers cannot hope to build customer loyalty, deliver on personalization, utilize new technologies, and guarantee the future of the store. This places enormous pressure on retailers to get the technology right. As Nick Beighton, former CEO of ASOS told attendees eloquently at the Red Badger and SCAYLE, Retail Visionaries forum:

If you don't choose the right technology, it becomes a slab of concrete in the middle of your business that you can't change.

Adding that alongside a keen eye on ...