Federal CIO says he’s zeroed in on government service delivery

That effort has new accountability levers and top-down support that can be helpful in driving change, CX leaders from the Office of Management and Budget said Friday.

“‘Your job is to kill people.’ That is the first thing drilled into new recruits at United States Marine Corps boot camp,” Gregory Barbaccia, the federal chief information officer, told an audience of government vendors and federal employees that work in the digital delivery and customer experience.

“It's blunt by design, not to glorify violence, but to create absolute clarity,” he said. “Their job is to remove the enemy from the battlefield and help their fellow Marines do the same. Anything that doesn't eventually affect that outcome is a distraction.”

The Trump administration wants to focus the government on service delivery with a similar “obsession,” Barbaccia explained during remarks given during an ACT-IAC event on Friday.

In addition to holding the ...