We’re all aware that user experience has become the most important KPI for today’s digital businesses. Applications are the engines that power these experiences, and if a digital interaction is sub-par, customers are unforgiving. Consider the situation of a prominent bank that recently suffered a series of downtimes on its mobile applications. Their users were not happy and rival credit unions were advertising, highlighting their level of service compared to the “mega-bank.” Churning customers due to digital blips is a NO-NO today. Organizations need visibility, context and control, so they can ensure that their customers are empowered with the best experiences possible. But true observability requires more than a “one size fits all” approach. Today’s application environments are highly specialized, built to support specific industries and business processes.
Observability tailored to fit specific use cases
Given the diversity and complexity of today’s modern apps, how can ...
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