Enterprise hits and misses - the ROI of agentic AI is the burning question, with the impact of AI copyright rulings not far behind

Lead story - Enterprise AI, and the barriers to ROI

As we reach the peak of the agentic hype cycle, I detect some restlessness in the quest for AI ROI. Chris delves in, via A raft of in-depth research finds Artificial Intelligence causing far more problems than it solves. Why? He writes:

Measurable business value is on some providers' minds. That's no surprise when, back in the Spring, the Global Enterprise AI study from SS&C Blue Prism surveyed 1,650 Chief Executive Officers (CEOs), Chief Technology Officers (CTOs), and senior Information Technology (IT) leaders and found that while 92% of them are using AI to transform business operations, 55% admitted to seeing "little benefit".

Where do we go from here? A good clue from Chris:

So, despite the words of AI's self-appointed sages (its salesmen), we should see it as a useful tool, and not as a PhD-level genius ...