Employee AI agent adoption: Maximizing gains while navigating challenges

While agentic AI definitely marks a turning point in human-computer interaction, moving from tool use to collaboration, the next step is integrating these agents and actually deriving value. At VentureBeat’s Transform 2025, Matthew Kropp, managing director and senior partner at BCG, offered a game plan for workflow evolution, employee adoption, and organizational change.

“The companies that are at the top of this curve — what we call future built, the ones that are most mature — are seeing substantial results: 1.5 times more revenue growth, 1.8 times higher shareholder value,” Kropp said. “There’s value here, but we’re early.”

Deploy, reshape, invent

To take advantage and create value with AI and with agents, a company needs to determine where to focus, using a deploy, reshape, invent framework. AI is already being deployed in every enterprise, and will have agents within the next few years. But if ...