Dreamforce 25 - 'Olive' the agentic sous chef set to add to Williams Sonoma's menu of AI use cases

As a long time flagship Salesforce customer US retailer Williams Sonoma has joined the pantheon of Agentforce adopters, with ambitious plans to tap into agentic across the range of brands in its portfolio. These include Williams Sonoma Home, West Elm, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, Mark & Graham, and GreenRow, as well as the main Williams Sonoma brand itself.

To support its latest AI investment, the retailer is deploying the newly-rebranded Agentforce 360 Platform and Data 360 (formerly Data Cloud), Salesforce’s hyperscale data engine, to unify and harmonize data across its portfolios and customer touchpoints. As per the official announcement blah blah:

This gives AI agents the complete, real-time customer and product information they need to deliver accurate, personalized responses without human intervention. As a result of these efforts, Williams-Sonoma, Inc. anticipates that the company will be able to autonomously resolve more than 60% of ...