Dreamforce 25 - getting customers past “pilot purgatory”. Agentic testimonials from three Agentforce pioneers

A simple, but powerful statement of intent around agentic AI from Srini Tallapragada, Chief Engineering and Customer Success Officer at Salesforce, as he contemplates Dreamforce this week and the state of readiness of the Ohana that is descending on San Francisco. While the conference is set to be a showcase for agentic success stories, in reality the majority of those attending the show will not as mature in their implementation and adoption strategies as those on show on the main stage. Their needs must be met as well, as Tallapragada notes:

We have to ensure that AI is not dis-connected from your systems. Just the LLM (Large Language Model) alone is not enough. It needs deep context. When you write a prompt in any of the AI tools, the better the prompt you write, the better it is. After some time, you get into what I call a ‘prompt doom ...