Direct File is 'beloved by its users,' internal IRS report says

The IRS is reportedly ending the Direct File, but a report obtained via the Freedom of Information Act says that 94% of users rated their experience as “excellent” or “above average.”

Most Direct Files users that submitted their taxes using the free IRS service this year said that using the tool was a good experience and something that they’d recommend for their friends and family, according to an internal IRS report obtained by Nextgov/FCW. 

The IRS document — dated May 13 and titled “IRS Direct File: Filing Season 2025 Report" — follows news reports that the Trump administration has decided not to offer the tool again next year. 

Direct File got fewer users than projected during the recent tax season as media reports about its future swirled. But the internal report, which doesn’t list an author, argues that the tool fits into Treasury Secretary Scott Bessent’s vision for ...