DHL puts AI to work screening expense reports with Celonis process intelligence

Enterprise software vendors have spent the past two years talking up agentic AI, but tangible examples of value remain scarce. Which makes DHL's use case worth paying attention to - not because it's particularly game changing, but because it demonstrates how AI can actually work when properly scoped and deployed within existing operational workflows.

At Celonis' annual Celosphere conference in Munich this week, DHL's Max Schmidt shared how the logistics giant is using Celonis' platform, combined with generative AI, to screen travel and expense reports. His central message for other organizations: if you want to use AI effectively in human resources, don't try to tackle everything at once - you'll fail.

Schmidt, Team Lead for Process Intelligence inside DHL's HR organization, presented a case study that cuts through the typical AI hype. The project delivers measurable business outcomes by focusing on a specific, high-volume process with ...