Build reliable Agentic AI solution with Amazon Bedrock: Learn from Pushpay’s journey on GenAI evaluation

This post was co-written with Saurabh Gupta and Todd Colby from Pushpay.

Pushpay is a market-leading digital giving and engagement platform designed to help churches and faith-based organizations drive community engagement, manage donations, and strengthen generosity fundraising processes efficiently. Pushpay’s church management system provides church administrators and ministry leaders with insight-driven reporting, donor development dashboards, and automation of financial workflows.

Using the power of generative AI, Pushpay developed an innovative agentic AI search feature built for the unique needs of ministries. The approach uses natural language processing so ministry staff can ask questions in plain English and generate real-time, actionable insights from their community data. The AI search feature addresses a critical challenge faced by ministry leaders: the need for quick access to community insights without requiring technical expertise. For example, ministry leaders can enter “show me people who are members in a group, but haven’t given ...