AI Is Fighting AI When It Comes to Appealing Health Insurance Denials

Macy is a writer on the AI Team. She covers how AI is changing daily life and how to make the most of it. This includes writing about consumer AI products and their real-world impact, from breakthrough tools reshaping daily life to the intimate ways people interact with AI technology day-to-day. Macy is a North Carolina native who graduated from UNC-Chapel Hill with a BA in English and a second BA in Journalism. You can reach her at mmeyer@cnet.com.

• Macy has been working for CNET for coming on 2 years. Prior to CNET, Macy received a North Carolina College Media Association award in sports writing.

For Neal Shah, the breaking point came during his wife's cancer treatment. 

He remembers being overwhelmed, surrounded by ...