AI as the taxman's silver bullet - how the UK's HMRC aims to solve its most taxing legacy tech problems with its latest Transformation Roadmap. Here we go again...

HMRC, the UK tax collection authority, has one of the most challenging and complex tasks of any public sector body. Its mission is essentially to provide the funding for every other public sector entity in the country. If HMRC doesn’t do its job properly, that means less money to go on other services. If, heaven forbid, it failed to do its job at all, the well would dry up and the consequences would be unthinkable.

So there’s a lot riding on HMRC being optimized and efficient - and to be in that state 24/7, every week of the year. Yes, there are still those, every year, who choose to do their tax returns on Christmas Day, and they need to find the systems to support this life choice up-and-running and ready to meet their needs while the rest of us are sleeping off the Christmas pud. Let’s ...