9 things you shouldn't use AI for at work

AI can boost productivity, but it can also derail your entire operation. From fake legal advice to customer service nightmares, here are nine places AI doesn't belong at work.

ZDNET's key takeaways

• Sometimes an AI can cause you or your company irreparable harm.
• Sharing confidential data with an AI could have legal consequences.
• Don't let an AI talk to customers without supervision.

A few weeks ago, I shared with you "9 programming tasks you shouldn't hand off to AI - and why." It's full of well-reasoned suggestions and recommendations for how to avoid having an AI produce code that could ruin your whole day.

Then, my editor and I got talking, and we realized the whole idea of "when not to use an AI" could apply to work in general. In this article, I present to you nine things you shouldn't ...