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The original SMART system was designed in the 1990s to help computer users avoid unexpected hard drive crashes. In the subsequent decades, this idea of “Self-Monitoring, Analysis, and Reporting Technology” has flourished and expanded far beyond the 1s and 0s on magnetic platters. The concept — and lowercase version of the name — is now applied to everything from coffeemakers to buildings to sustainability efforts.
Smart devices have assimilated easily into consumers’ lives, but enterprises often labor to integrate this approach into organizational processes and practices. Technologies such as artificial intelligence (AI), internet of things (IoT), and machine learning, make smart devices and systems even more powerful and effective. The complexity hampers organizational efforts to become the smart ...
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