Zoom expands enterprise agentic AI platform to orchestrate workflows across collaboration and customer experience

Zoom Communications announced the expansion of its enterprise agentic AI platform, introducing new workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX. The updates extend Zoom’s system of action for modern work, enabling organizations to automate tasks, trigger cross-system workflows, and turn meetings, calls, and customer interactions into completed business outcomes.

As enterprises scale artificial intelligence initiatives, many remain limited to AI assistants that summarize conversations but rely on manual follow-through across disconnected systems. Moreover, while collaboration tools capture dialogue and systems of record store data, execution often remains fragmented. Zoom’s agentic AI platform is designed to close this gap by embedding workflow automation directly into meetings, calls, chat, and contact centre interactions so conversations automatically trigger action across enterprise systems.

“The next phase of enterprise AI will be defined by the ability to move from conversation to action,” said Velchamy Sankarlingam, president ...