Zendesk Expands Microsoft Integration to Deliver Secure, AI-Powered Employee Service Solutions

Zendesk has strengthened its collaboration with Microsoft to deliver secure and intelligent employee service experiences through two new integrations: Microsoft Agent 365 and Zendesk Agent for Microsoft 365 Copilot. These integrations bring Zendesk’s AI-driven support directly into the Microsoft 365 ecosystem, enabling IT, HR, and Finance teams to optimise operations and provide more efficient support to employees.

The Microsoft Agent 365 platform is a secure and autonomous system that manages Zendesk’s AI agents within Microsoft’s environment. By leveraging Microsoft’s security and compliance tools, Agent 365 autonomously manages Zendesk support tickets, accesses knowledge bases, and ensures seamless communication for Microsoft 365 users and support teams.

The Zendesk Agent for Microsoft 365 Copilot integration embeds Zendesk’s AI-powered support directly into Microsoft 365 apps, allowing employees to submit support tickets, check statuses, add notes, and escalate issues all within their everyday workflow—without needing to leave their Microsoft ...