Zendesk Expands Microsoft 365 Integration with AI-Powered Employee Service Solutions

Zendesk has announced an expansion of its integration with Microsoft 365, bringing AI-powered employee service solutions to the platform. This enhancement includes two new integrations: Microsoft Agent 365 and Zendesk Agent for Microsoft 365 Copilot, designed to improve the efficiency of support processes for IT, HR, and Finance teams. By embedding Zendesk’s AI-driven service capabilities into the Microsoft 365 environment, the new integrations provide a streamlined, secure, and compliant solution for managing service requests within organisations.

The Microsoft Agent 365 integration is a secure and autonomous platform that manages Zendesk’s AI agents within Microsoft’s ecosystem. This platform leverages Microsoft’s security and compliance tools, allowing Zendesk support tickets to be managed autonomously while ensuring seamless communication between support teams and Microsoft 365 users. The system also integrates with knowledge bases, enabling more efficient access to information and quicker resolution of issues.

The Zendesk Agent ...