Zendesk Completes Acquisition of Local Measure

Zendesk announced the completion of its acquisition of Local Measure, a leading CCaaS (Contact Center as a Service) and advanced voice solutions provider and long-standing AWS partner. This strategic move expands Zendesk’s customer experience platform into larger, high-volume service environments through Local Measure’s integration with Amazon Connect, AWS’s AI-powered contact center solution. The integration unifies digital and voice channels within a single intelligent platform, now offered as Zendesk for Contact Center, delivering scalable, secure, and flexible AI-powered voice and CCaaS solutions.

“Voice remains a critical channel for businesses to support customers especially with urgent or complex issues,” said Adrian McDermott, Zendesk CTO. “Enterprises need intuitive and flexible voice solutions to deliver seamless, high-quality experiences at scale. By combining Zendesk’s AI-powered platform with Local Measure’s advanced voice capabilities, we offer a scalable solution that adapts to our customers’ needs, streamlines workflows, personalizes interactions, and protects data ...