Yellow.ai Scales Generative AI–powered Chatbot and Voicebot Solutions Globally on AWS

Global leader in conversational AI, which handles more than 12 billion conversations across more than 85 countries annually, uses generative AI to self-serve 90% of incoming customer queries, reduces operational costs by 20% by migrating to AWS

Amazon Web Services (AWS), an Amazon.com company, today announced that Yellow.ai, a global leader in conversational artificial intelligence (AI), has chosen AWS as its preferred cloud provider to power its generative AI–powered voicebot and chatbot solutions. These dynamic AI agents enhance the customer experience with goal-driven conversations with customers while comprehending their needs and providing highly personalized responses. The company’s customer service dynamic AI agents use large language models (LLMs) to deliver high-quality 24/7 support services across more than 35 text and voice-based channels in more than 135 languages. To scale its business globally, Yellow.ai has made its solution available in AWS Marketplace, a digital catalog with ...