Why vertical SaaS solutions are leading the Gen AI revolution?

Generative AI is stealing the headlines with its broad capabilities. From content creation to customer support, however, its true potential lies in how deeply it can be embedded into the unique workflows of the industries. This is where vertical SaaS steps in, not as a trend but as a transformation.

According to a report by NASSCOM, “India’s AI market is projected to grow at a CAGR of 25-30% to reach $17 billion by 2027.” However, most of this growth is driven by B2B applications. From smart chatbots to intelligent CRM systems, Gen AI is enabling personalised experiences, extracting insights from unstructured data, and creating result-oriented actionable insights. This shift demands that SaaS platforms not only integrate AI but also understand the industry and architecture of the brand to scale.

Hence, in a complex market like India, where variety, from language to region to culture and niche ...