Why AI agents are becoming mission-critical for enterprises

AI is steadily shifting from being a productivity enhancer to becoming a core operational layer. The impact can be seen no better than in the sphere of sales and customer-oriented roles, where timing, contextual understanding, and decision-making play key roles.

In an interaction with Express Computer, Sangeeta Giri, Chief Operating Officer, South Asia, at Salesforce, talks about how AI agents are transforming business processes, making them productive and changing approaches towards customer engagement and business operations.

Experimentation to execution
It is no longer enough for artificial intelligence agents to engage in experimentation or prove concepts. They must be incorporated into business-critical processes for reasons of time efficiency.

According to Giri, this is simply a question of time. “If you look at the day-to-day life of a customer, they are trying to see how they could improvise on time. It’s all about time to market and how ...