Western Union forms strategic partnership with HCLTech to transition to an AI-led platform operating model

HCLTech and Western Union announced a strategic partnership to drive innovation and transformation in the financial services industry. The strategic partnership establishes HCLTech as Western Union’s largest preferred partner as they collaborate to:

Transition to a platform operating model: Western Union will leverage HCLTech’s AI-powered solutions, FENIXAI and AI Force, to accelerate Western Union’s transition to a platform-centric operating model, enabling greater agility and scalability.

Accelerate platform and channel transformation: Western Union will harness HCLTech’s cutting-edge digital, cloud, and AI solutions to enhance platform and channel capabilities, delivering seamless and innovative customer experiences. HCLTech will support data-driven decision-making and increased resilience through enterprise-wide infrastructure transformation.

Leverage expertise in digital engineering: HCLTech’s proven track record in digital engineering will accelerate Western Union’s work to reimagine its technology landscape, implement full-stack observability and automation, increase efficiency through AI-assisted methods, and ensure robust and ...