We’re designing conversational AI to understand India’s linguistic and demographic diversity at scale: Metesh Bhati, Protean eGov

As one of the key architects behind India’s digital transformation journey, Metesh Bhati is spearheading Protean eGov’s shift from building foundational digital infrastructure to engineering the next generation of citizen-centric platforms powered by frontier technologies. In his dual role as Chief AI Officer and Digital Officer, Bhati is navigating the intersection of GenAI, blockchain, and quantum computing, all within the regulatory and ethical frameworks necessary for public systems.

In this exclusive interaction with Express Computer, Bhati unpacks how Protean is designing AI systems that speak India’s many languages, embedding verifiable credentials into public service delivery via ProteanX, and laying the groundwork for post-quantum security—all while ensuring interoperability with India’s growing digital public stacks like ONDC, Ayushman Bharat, and the Account Aggregator framework.

Protean eGov has been at the forefront of building foundational digital infrastructure for India. How is your role evolving as ...