We are developing a complete ‘Gigafactory as a Service’ offering, which is tailored to each client’s needs: Shweta Gupta, Genpact

In an exclusive conversation with Express Computer, Shweta Gupta, VP, Enterprise Architect at Genpact, delves into how the company is pioneering digital transformation across industries. She shares insights into Genpact’s agentic AI strategy, talent development initiatives, Salesforce partnership, and upcoming technology priorities for 2025. She also highlights the company’s internal platforms like Scout and Genome, underscoring a business use case-driven approach to innovation and automation.

You have been a pioneer in leveraging digital transformation across industries. From a Global Capability Centre (GCC) perspective, how is your enterprise architecture strategy evolving to drive innovation and agility at scale?
Yes, as you rightly said, technology is moving very fast, and so are we at Genpact. We are on that agentic journey and are experimenting with lots of use cases internally. We are also investing heavily in skill building for our employees, so they understand and speak the ...