UTI Mutual Fund Launches India’s First Agentic AI-Powered Contact Centre with ‘VAANI’

UTI Mutual Fund has announced the launch of VAANI (V.A.A.N.I – वाणी), a voice-first, agentic AI-powered contact centre solution, becoming the first asset management company (AMC) in India to deploy agentic AI technology for investor servicing.

Designed to transform customer engagement, VAANI is expected to automate 79% of inbound investor calls in 2026, marking a significant step in UTI Mutual Fund’s digital transformation journey. The bilingual AI agent supports interactions in English and Hindi, addressing a wide range of use cases, including general enquiries, account-related assistance, process-driven requests and investor education.

Reimagining contact centre engagement with agentic AI

Unlike traditional IVR systems or rule-based chatbots, VAANI delivers context-aware, human-like conversations that can understand intent, make decisions and provide personalised responses in real time. Operating 24×7, the agentic AI solution enables consistent, standardised service while significantly reducing dependency on live agents.

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