The intelligent cloud era is here, and enterprises cannot afford to overlook the AI shift

By Ganesh Jayaraman, Senior Director & Global Head of Cloud Operations, Pegasystems

With the rise of generative and agentic AI, the cloud is no longer just where data lives; it’s where intelligence happens. In the past few years, cloud computing has redefined enterprise IT by delivering the agility, scalability, and cost efficiency that businesses have needed to excel in a digital world. These benefits, once seen as the pinnacle of transformation, are now considered foundational. The next leap isn’t just about faster infrastructure; it’s about smarter systems.

AI is accelerating that shift. With generative AI and agentic AI advancing rapidly, the cloud is no longer just a destination for workloads; It has become a thinking partner. From storing and scaling to detecting and strategising, cloud platforms are evolving into intelligent systems that can learn, predict, and act in real time. This shift is reflected ...