The Business Imperative for Agentic AI

According to Deloitte’s latest Point of View on Agentic AI, titled, The Business Imperative for Agentic AI, Generative AI’s limitations, particularly in reasoning, decision-making and autonomous execution, have paved the way for the emergence of Agentic AI systems. Agentic AI enables businesses to operate efficiently by automating the front, middle and back-office functions, including customer outreach and engagement, product innovation and finance operations. In 2025, 25 percent of enterprises that use GenAI will likely launch Agentic AI pilots or proofs of concept, growing to 50 percent in 2027, as per Deloitte’s global 2025 TMT predictions report.

Indian enterprises are actively exploring and implementing Agentic AI. According to Deloitte’s Fourth Wave of the State of Generative AI in Enterprises Report (India insights), more than 80 percent of the surveyed organisations in India are actively looking to develop AI-driven autonomous agents.

“Agentic AI represents a ...