TCS expands Kingfisher partnership to advance AI and automation in retail

Tata Consultancy Services (TCS) has announced an expanded partnership with Kingfisher Plc, one of the UK’s largest home improvement retailers. The two companies will jointly establish an Innovation and Automation Office to accelerate the adoption of AI and automation across Kingfisher’s operations, driving efficiency, agility, and cost optimization.

The new initiative builds on a 15-year relationship between the two organizations and marks a significant step in Kingfisher’s digital transformation journey. With over 1,900 stores across seven countries, Kingfisher operates well-known retail brands including B&Q, Castorama, Brico Dépôt, Screwfix, and TradePoint.

Under the renewed agreement, TCS will help Kingfisher enhance operational efficiency through a domain-focused application support structure aligned with the retailer’s product and platform strategy. The collaboration will also accelerate the use of automation and artificial intelligence across IT operations. TCS will leverage its ignio™ AIOps platform and generative AI-powered Application Reliability Engineering (ARE) solution ...