Tamilnad Mercantile Bank adopts Oracle Fusion Cloud Applications to drive AI-led operational efficiency

Tamilnad Mercantile Bank (TMB) has implemented Oracle Fusion Cloud Applications to modernise its finance, HR and customer experience operations, aiming to improve productivity, reduce costs and enhance customer satisfaction through embedded AI and automation.

Announced during the Oracle AI World Tour in Mumbai, the initiative marks a significant step in the bank’s digital transformation strategy as it transitions from legacy systems to a unified cloud-based operating model. Founded in 1921, TMB serves more than 5.6 million customers across India through over 600 branches and a workforce of 5,000 employees.

By standardising on Oracle Fusion Cloud Enterprise Resource Planning (ERP), Human Capital Management (HCM) and Customer Experience (CX), the bank has consolidated core business processes into a single integrated platform. The deployment is designed to streamline financial operations, enhance workforce insights and strengthen sales and service capabilities through AI-powered automation.

According to the bank, the ...