Stop wasting AI on personal productivity: 60% of leaders pivot to agentic automation for real enterprise value

Automation Anywhere today released a new proprietary research report developed in collaboration with Forrester Consulting, revealing key barriers and breakthroughs shaping enterprise adoption of AI agents. The findings highlight the increasing momentum of AI agents across industries, as well as the implementation challenges organizations must address to realize their full potential.

The study, based on a survey of global decision-makers overseeing enterprise-wide AI strategies, found that 60% of respondents believe automation platforms—especially those from RPA leaders like Automation Anywhere—are the most valuable foundation for managing AI-driven processes. This preference outpaces general-purpose AI providers such as OpenAI (ChatGPT) and Anthropic (Claude), as well as broader enterprise platforms like Microsoft Power Automate and Salesforce Einstein, highlighting the need for automation-native solutions purpose-built for process orchestration and scale. Additionally, 71% of respondents agreed that automation solutions should augment human capabilities rather than replace them—reinforcing the importance of keeping strategic decision-making ...