SMBs race ahead in AI uptake, but 95% say they still need AI training

Small and mid-sized businesses (SMBs) are embracing AI rapidly, but their adoption maturity still lags behind. According to a global TeamViewer survey of 1,400 business leaders (427 of them from SMBs), 95% of SMB decision makers say they need more training to use AI effectively, even though 72% describe themselves as AI experts. 

SMBs are leading in usage, but not depth

Regardless of perceived maturity levels, AI is firmly on the SMB agenda, and not just for use among IT personnel. In fact, a notable 86% of SMB leaders say they are comfortable with employees outside of IT using AI tools.

Yet, while use is common, it’s not always frequent. Only every third SMB respondent says they use AI every day, and just 16% report using it on at least a weekly basis.  Despite this, SMBs still report higher AI maturity than enterprises. While just 22% of larger ...