ServiceNow launches autonomous AI agents for security and risk to accelerate enterprise self-defence

ServiceNow launched a new, agentic chapter in enterprise security and risk, introducing AI agents to power the rise of self‑defending enterprises at their annual customer and partner event, Knowledge 2025. The new agents, available within ServiceNow’s industry‑leading Security and Risk solutions, are designed to improve consistency, identify insights, and reduce response times. Partnerships with Microsoft and Cisco, along with expanded security and compliance capabilities from ServiceNow, accelerate the shift from reactive defence to autonomous resilience, providing organisations with robust, efficient, and ethical solutions.

Today, threats are often detected after damage is done, and compliance gaps surface only during audits. Cybersecurity teams, already stretched thin trying to keep up with the evolving threat landscape, are drowning in alerts and manual tasks, which can slow response times and mask critical risks. According to IDC’s Worldwide SOAR and Firewall Automation Market Shares, 2023 report, “ServiceNow Security Operations enables comprehensive ...