Salesforce Research: Indians Are ready for AI-powered public services

Salesforce announced findings from its new Connected Citizen research, revealing that Indian constituents want more proactive, personalised, and seamless public services, and are ready to embrace AI agents to achieve this. The research highlights overwhelming public support for AI agents, with 100% of Indian constituents saying they’d use an AI agent to interact with the public sector.

Government agencies are increasingly seeking ways to enhance responsiveness, efficiency, and productivity to meet growing public expectations. In response, Salesforce recently launched Agentforce for Public Sector to augment government workers with digital labor – a digital workforce of intelligent AI agents – that can autonomously handle complex and time-consuming tasks while staying within defined guardrails. For India, a nation at the forefront of digital transformation, AI agents present a significant opportunity to further enhance citizen engagement and accelerate the country’s digital ambitions. From easing access to information to simplifying everyday processes, AI agents ...