Salesforce collaborates with Jeena Sikho Lifecare to drive digital transformation in ayurvedic healthcare

Salesforce announced its collaboration with Jeena Sikho Lifecare to accelerate its digital transformation and enhance patient care. This collaboration leverages Salesforce’s AI-driven solutions to streamline operations, optimise patient engagement and expand access to holistic healthcare through digital platforms.

By integrating Salesforce Service Cloud and Marketing Cloud, Jeena Sikho Lifecare has unified functions such as critical operations, including Virtual Outpatient Department (VOPD), call center management, medicine order processing, and patient engagement. This integration has also elevated the company’s marketing automation, enabling AI-driven health campaigns that reach millions. Together, these innovations are already delivering measurable outcomes, including a 50% improvement in call center response times, more than 1,000 monthly VOPD sessions, and significantly stronger engagement across service verticals.

This implementation is being led in collaboration with Salesforce Consulting Partner, Quadrafort Technologies, and will pave the way for future innovations, including improved patient management, minimising treatment gaps ...