Salesforce AI research advances the agentic enterprise by simulating enterprise environments, measuring agent readiness and consolidating duplicative data

This quarter, Salesforce AI Research unveiled an enterprise simulation environment to test agents ability to perform in realistic business scenarios, supported the launch of a new benchmarking tool to measure agents across enterprise use cases, and enhanced Data Cloud with advanced consolidation capabilities that leverage small and large language models to autonomously unify data. From improving data quality to setting new standards in measuring agentic performance, these innovations are fueling product breakthroughs that tackle today’s most pressing challenges for CIOs and IT leaders, giving businesses the trust and tools they need to evolve into agentic enterprises –organisations that embrace digital labor and use AI to work alongside humans.

Simulating Enterprise Environments with CRMArena-Pro

Pilots don’t learn to fly in a storm; they train in flight simulators that push them to prepare in the most extreme challenges. Similarly, surgeons test their skills in high-risk procedures on ...