Rajesh Krishnan, Chief – Operations and Customer Experience, Bajaj Life

Speaker in this video:
Rajesh Krishnan, Chief – Operations and Customer Experience, Bajaj Life

Moderator:
Salvi Kotian, Assistant Editor, Express Computer & CRN India, The Indian Express Group

Topic: Building Trust Through Secure, Seamless, and Customer-Centric Digital Journeys in BFSI

Key Highlights:
[1] Trust is at the heart of Bajaj Life’s digital strategy, with data privacy and multi-layered security built into every customer journey.

[2] User convenience is balanced with compliance, ensuring ease never comes at the cost of safety.

[3] AI and analytics drive proactive fraud detection and operational resilience.

[4] Security measures are seamless and customer-friendly, making protection effortless.

[5] Cyber awareness is a shared culture across teams through continuous learning.

[6] Overall, Bajaj Life blends advanced technology with human empathy — building secure, personalized, and trustworthy digital experiences.