Public sector races to embrace generative AI—but faces hurdles in security, skills, and infrastructure

As generative AI (GenAI) continues to reshape how organizations deliver services, the public sector is making bold strides toward adoption. According to Nutanix’s seventh annual Public Sector Enterprise Cloud Index (ECI), an overwhelming 83% of public sector entities have already defined a GenAI strategy, with more than half actively implementing GenAI solutions. However, the report also highlights significant roadblocks—chief among them: outdated infrastructure, cybersecurity concerns, and a shortage of skilled personnel.

The study, conducted by Vanson Bourne and based on input from 1,500 global IT leaders, shows that GenAI is no longer a futuristic concept for public agencies. In fact, 94% of public sector organizations are already leveraging GenAI for practical use cases such as chatbots, content generation, and internal process automation—driven by the promise of improved productivity and efficiency.

“Generative AI is already transforming how we work ...