Our every engineer must be GenAI-enabled by year-end, it’s now a mandate: Biju Davis, Model N

As GCCs in India evolve from cost centres to core innovation hubs, Model N’s Hyderabad facility stands out as a case study in transformation. In an exclusive conversation, Biju Davis, SVP of Engineering at Model N, walks us through the company’s India journey, from a BOT-model setup to a global engineering powerhouse driving product ownership, AI integration, and SaaS transformation. With nearly half the company’s workforce now based in India, Davis shares insights on how generative AI is redefining engineering productivity, why domain knowledge matters more than ever, and how India’s tier-2 cities are shaping the future of global R&D.

Model N has significantly expanded its footprint in India with a dedicated product innovation facility, positioning it as a central hub for global engineering. Could you walk us through the journey of establishing and scaling Model N’s Hyderabad centre? What were the ...